Updated June 25, 2022

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Frequently asked questions

Is there anything new this year?

Yes, a lot! More than a dozen new watercrafts (canoes, kayaks, SUP) are now available to explore our waterways.
All housing units have undergone a refresh to enhance your experience. In addition, new trails are being added to the existing ones. And the biggest news? The site will now be accessible year-round with the addition of four-season accommodations and trails for snowshoeing and Nordic skiing!

What is your cancellation policy?

For more details, see our Policies and Regulations page.

Can my friends join me during my stay?

If you wish to receive visitors at your accommodation during your stay, it is possible to do so by notifying the site managers. Rates will be adjusted accordingly to the number of people added, while respecting the maximum capacity.

What is the arrival and departure time when booking accommodation?

You have access to your accommodation site from 3pm on the day of your arrival. The day after your last night, you must have left your site by 11am. However, there is nothing to stop you from enjoying the rest stops, trails or water features before you arrive at the accommodation site and after you leave the site.
It is important to plan an arrival that respects our opening hours. If you plan to arrive after closing time, give us a call to let us know and finalize payment if necessary.

Are dogs allowed on site and in the housing units?

Yes, if they are on a leash and respect the tranquility of the area.

For accommodation, some cottages are available to accommodate your pets. A fee is charged for additional sanitary cleaning.

Can we fish?

Of course you can! Don't forget to bring your fishing license and your boat.

Is the water safe to drink?

Some cottages, such as La Grande Ourse and Les Lucioles, have drinking water thanks to our artesian well. For the others, it is advised to boil it for 10 minutes or to bring your drinking water cans.

How many pockets of wood are included in a reservation?

We offer you the equivalent of one bag of wood per night. More can be purchased for $10 per bag of wood. Simply order it on arrival or at the reception desk afterwards.

Do you sell ice cream and food?

No! We give the chance to the merchants of the area, the Station service -Dépanneur Martin Léonard in Lac-du-Cerf (7 km away) or the Marché Vallée de Kiamika including an SAQ (10 km away) to meet you and offer you the best that is to satisfy your needs.

Are motorboats allowed?

Yes, on the Hare River! But you must have them cleaned before using the boat launch! This is the new bylaw that is now in effect!
For Tomkin and Gaucher lakes, only our boats are used and we only accept electric motors, which are available for rent according to your needs.

Do you have a charging station for electric cars?

Yes, we have a terminal available for tenants. A second charging station will appear in 2023!

Are the hiking trails closed during the hunting season?

Some of the trails are closed from mid-October to the end of November during the hunting season.
50% of the trails remain accessible and safe!

This site is registered on wpml.org as a development site.